FAQ
Q: Why wouldn’t I just call 9-1-1?
A: My Safety Net takes this into account and calls 9-1-1 for you, in just two presses of a button instead of four, while notifying two backup contacts providing a safer provision for contingencies that might occur. These contacts can assist in an emergency by contacting the local Emergency Services by being able to provide your GPS coordinates and description. As well wouldn’t all of us want to be notified when our loved one is in trouble?
Q: Where can I use My Safety Net
A: Although it is only currently sold in Canada you can use My Safety Net in any Country or State that has a 9-1-1 service or dispatch.
Q: What about me making accidental calls to 9-1-1?
A: We understand this to be a concern to not only the customer but to 9-1-1 as well. With that in mind we have built the application with two step activation to help reduce the possibility of an accidental 9-1-1 call. With the two step activation we eliminate the amount of key entry required by a customer during a stressful situation thus allowing for a quicker call to 9-1-1.
Q: What about a dropped or disconnected 9-1-1 calls or poor signal?
A: As all cell phones calls are dependent on signal strength the application is dependent on this also. However, if the application is activated when there is no signal and as you flee or move to a perceived safer position when a signal becomes available the application will send the messages with your GPS coordinates to your two contacts. Further the application sends an updated text message to your contacts every 3 minutes including your GPS coordinates to help track your movement.
Q: What stops an attacker from taking the phone and destroying it or throwing it away?
A: The application cannot prevent an attacker from wrestling the phone from you and trying to destroy it or throw it away. But, the attacker has shifted their attention from you to your cellular device, albeit it could just be for several seconds, which could provide you the needed seconds for Emergency Services to arrive or to escape. As well, dependent on the state of the cellular device, the application will continue to try and sound the Alarm, Flash the screen on the device and send the text messages to your contacts providing them with critical data.
Q: Why two user passwords?
A: When My Safety Net is used during a potential assault or an attack, the deactivation password is to stop an attacker from simply stopping the cellular device and will only be turned off if the correct password is entered. The silent alarm password is used should an attacker force you to turn of the device which will give the appearance that it has stopped but in the background it will continue to send your contacts updated text messages.
Q: Why is the alarm audible as opposed to silent?
A: This is to attract the attention of bystanders that can be a crucial help in accidents and medical emergencies, and to help deter an assailant.
Q: Can I view the My Safety Net User Guide?
A : Yes here it is.
